RooCruit Candidate:
Roo5590
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About the Candidate
Dedicated Virtual Assistant with over 5 years of experience in high-volume customer support and technical troubleshooting. Proven track record of taking ownership of complex administrative tasks while consistently exceeding remote performance targets. Expert at managing live chat, billing reconciliations, and process documentation in fast-paced international environments. Dedicated problem-solver committed to proactive communication, accuracy, and providing exceptional support to management teams. Highly motivated to perform independently while maintaining 100% attendance and reliability in growth-oriented remote settings.
Area of Expertise
Administrative Support: 5+ years managing high-volume email, scheduling, and client relations.
Technical Troubleshooting: Expert in connectivity, hardware configuration, and digital account management.
Financial Administration: Skilled in bookkeeping, invoicing, and complex billing reconciliations.
Process Mapping: Proven ability to document workflows and create clear internal SOPs.
Remote Collaboration: Expert user of Slack, Microsoft Teams, and Google Workspace.
Project Coordination: Self-motivated professional managing high-priority tasks under strict deadlines.
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
5
Current and Previous Roles:
Relevant Experience
Job Title: Technical Support Agent
Duration: 5
Key Responsibilities: Manage 50+ daily WhatsApp interactions, consistently meeting response time and resolution quality targets
Troubleshoot complex Fibre, LTE, and VoIP connectivity issues across desktop, laptop, and mobile platforms
Configure TP-Link, Huawei, and ZTE routers to resolve service degradation and connectivity failures
Process account activations, cancellations, payments, and billing reconciliations with 99% accuracy
Escalate complex faults to second-line support with detailed documentation to accelerate resolution
