Candidate Profile

    Roo5581

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    About

    Compassionate and detail-oriented Client Experience & Customer Support Specialist with over 8 years of experience providing professional service across customer care, scheduling, and CRM systems. Skilled in managing inbound calls, screening leads, and ensuring smooth client journeys. Known for empathy, excellent communication, and precision when handling confidential information. Highly organized, proactive, and experienced in remote collaboration with U.S. clients across different time zones.

    Proficient in

    Inbound & Outbound Customer SupportLive Chat & Text CommunicationScheduling & Appointment ManagementCRM Systems (SalesforceZendeskHubSpot)Data Entry & AccuracyMicrosoft Office & Google Workspace
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    13 years

    Previous Roles

    3

    Work History

    Customer Service Consultant
    Customer Support Specialist
    Project Administrator / Office Assistant

    Key Responsibilities in Most Recent Role

    Job Title: Customer Support Specialist

    13 years
    • Handled inbound and outbound client communications, scheduling, and follow-up inquiries.
    • Maintained 100% accuracy in CRM documentation and appointment coordination.
    • Collaborated with cross-functional teams to resolve queries efficiently and enhance customer satisfaction.

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