RooCruit Candidate:
Roo5540
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About the Candidate
Dedicated and detail-oriented Customer Support Specialist with 7+ years of experience handling client inquiries, resolving complaints, and ensuring customer satisfaction across diverse industries. Strong ability to manage remote communication via email, phone, and digital platforms. Adept in technical troubleshooting, onboarding support, and collaboration with internal teams. Experienced in using tools such as Trello, Google Suite, Slack, Zoom, and CRM platforms. Fast learner, process-oriented, and committed to delivering excellent service in a fully remote work environment.
Area of Expertise
Customer Support & Relationship Management , Technical Troubleshooting & Issue Resolution, Remote Tools (Google Workspace, Trello, Slack, Zoom), Email, Phone & Chat Support, CRM & Data Entry, Attention to Detail & Process Improvement, Multitasking & Time Management, Strong Verbal & Written Communication
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
9
Current and Previous Roles:
Relevant Experience
Job Title: Real Estate Agent Onboarding Specialist
Duration: 9
Key Responsibilities: Delivered onboarding and live tech support to new real estate agents.
Guided agents through CRM systems and property listing tools.
Provided training on digital documentation and compliance procedures.
Resolved login, setup, and tool access issues efficiently.
Maintained onboarding logs and escalated complex issues as needed.
