Candidate Profile

Roo5536

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About

A results-driven Information Technology Executive with over 15 years of experience in leading IT operations, strategy, and digital transformation. Proven success in managing the full lifecycle of business-critical applications, overseeing in-house and outsourced software development partners, and ensuring the stability of complex system integrations. An expert in aligning technology with business objectives, engaging with C-suite stakeholders, and managing IT budgets to optimize costs and drive value. Adept at leading high-performing teams to deliver exceptional IT support and service in dynamic, fast-paced environments.

Proficient in

Strategic IT PlanningLeadership & Team DevelopmentC-Level -Stakeholder EngagementApplication & Vendor ManagementIT Infrastructure ManagementFinancial Management (CAPEX & OPEX)Outsourced Partner CoordinationApplication & Infrastructure Lifecycle ManagementGovernanceRisk & ComplianceDigital TransformationIT Service Management & DeliveryBusiness & IT Strategy AlignmentAPI & System IntegrationCybersecurity & InformationSecurity Audit & Risk Mitigation

International

Yes

Availability

Part-time or Full-time

Experience

14 years

Previous Roles

Work History

Group Head of IT

IT Executive / CIO

Senior Manager- IT Operations

Key Responsibilities in Most Recent Role

Job Title: Senior Manager- IT Operations

14 years

Management of Call Centre operations across all campuses
Management of IT Service Delivery across the group
Develop and implement IT Strategy and modernisation roadmap based on business strategic goals focusing on digital transformation & innovation initiatives such as IoT
Manage the implementation and operational support of business-appropriate IT systems to enable business strategy.
Responsible for the delivery of IT solution projects.
Responsible for the entire IT landscape, building transparency into IT and forging links between business and IT structures.
Ongoing management of customer expectations and relationships especially during the implementation of projects and subsequent operational services
Effectively research, introduce and integrate new technologies that assist in business efficiencies.
Implement and drive the maintenance, support, and upgrading of existing systems and applications to improve ROI.
Develop and approve the technology budget for the company.
Managing CAPEX & OPEX, ensuring the IT expenditure is optimized across the services portfolio and managed for added value.
Draft, formulate, and implement Business Policy, SLA’s and SOP.
Identify and manage key relationships with 3rd Party vendors to ensure strong strategic partnerships.
Economical use and maintenance of hardware to ensure optimal systems uptime.
Drive the information security awareness initiatives, as well as Cyber security focus within the group.
Accountable for ensuring adequate skills, competencies development, and team effectiveness of the IT team.
Maintain quality service by establishing and enforcing organization standards.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Maintained IT and security compliance, data privacy, and security standards.
Collaborated with audit teams to meet regulatory requirements bi-annually.

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