Candidate Profile

    Roo5532

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    About

    I am a seasoned online Administrator and Virtual assistant with experience in teaching English and the technical field. I have worked for a global e-commerce company and one of the biggest Internet service providers in South Africa.

    Proficient in

    Call centerTechnical SupportStrong written and verbal skillsAttention to detailMS Office WordExceland OfficeTechnical LiteracyCustomer Care
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    5 years

    Previous Roles

    3

    Work History

    Customer Care Agent
    English Teacher
    Technical Support Associate

    Key Responsibilities in Most Recent Role

    Job Title: Customer Care Agent

    5 years
    • Troubleshoot internet connectivity problems on all Devices (Desktops, Laptops, Mobile Devices, etc.)
    • Escalation of Faults beyond 1st Line Support
    • Router Configuration
    • Customer Account Management
    • Updating customer records
    • Account activations/cancellations
    • Account payment management
    • Advising customers on account balances
    • Account reconciliations
    • Credit and debit note management

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