Roo5496

Key Responsibilities: Discussed options with clients and determined appropriate plans.

 

Suggested add-on services that would be helpful to customers and improve bottom line.

 

Pleasantly greeted customers and asked open-ended questions to better determine needs.

 

Documented payment details and personal information on customer accounts.

 

Handled customer issues with confidence, using complex problem solving to provide effective resolution.

 

Excelled under immense pressure that required clear thinking during stressful situations.

 

Prospected client by means of telemarketing, external telemarketing, and appointment meetings for presentations.

 

Followed up with customers about resolved issues to maintain high standards of customer service.

 

Assisted a diverse customer base by being tech-savvy, using CRM platforms to provide digital support

 

Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

 

Recommended products to customers, thoroughly explaining details.

 

Supervised staff and improved daily branch operations as a 2IC in the absence of both branch and assistant managers by implementing a concise and effective plan of action for days that I supervise.

 

Coached underperforming staff to improve their performance, fostering a positive and goal-driven team environment.

 

Forecasted bi-weekly staffing to meet the demands of the branch during peak and off-peak times.

 

Increasing customer satisfaction rates by 79% through prompt issue resolution and exceptional service delivery.

 

Increased efficiency and team productivity by promoting operational best practices.

 

Sought ways to improve processes and services provided.

 

Contributing to branch success by generating R1.2 million in monthly business and maintaining high levels of operational efficiency.

 

Exhibited high energy and professionalism when dealing with clients and staff.

 

Facilitated inter-departmental communication to effectively provide customer support.

 

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

 

Promptly responded to inquiries and requests from prospective customers.

 

Followed through on all critical inter-departmental escalations to increase customer retention rates.

 

Improved overall efficiency 85% by anticipating needs and providing outstanding support.

 

Educated customers about billing, payment processing and support policies and procedures.

 

Communicated professionally with colleagues, business clients, and personal account clients.

 

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

 

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

 

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.