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I thrive in research-led environments that combine academic rigour with creative collaboration, particularly where I can work with academics and designers to shape inclusive, outcomes-aligned digital learning experiences. My work is informed by learning theory, accessibility, and ongoing feedback from real users. Versatile and impact-driven Learning Design and Curriculum Specialist with over 7 years of experience in eLearning, instructional design, and educational operations across global EdTech and corporate environments. Proven track record of developing over 30 high-impact learning programs that boosted learner engagement by 40% and increased course completion rates by 30%. Expert at optimising and scaling learning operations through ethical AI integration, automation, and workflow redesign, freeing up time for strategic content development and quality assurance. Successfully led cross-functional initiatives and managed distributed teams of up to 25 designers and freelancers to meet tight deadlines while maintaining high pedagogical and accessibility standards.
Administration, Editing, Operations Management
Key Responsibilities: Spearheaded localisation of content operations for 80+ NSC subjects (including 30 Afrikaans subjects), each aligned to unique South African CAPS and DBE curriculum requirements.
Conducted market research and mapped customer needs to ensure platform readiness for the South African education landscape. This included identifying key demographic challenges, content gaps, and student engagement pain points.
Recommended data-driven strategies to overcome user drop-off and boost learning engagement. Identified sales and marketing opportunities aligned with provincial variations and school-level requirements.
Organised and quality-checked 16 exam cycles (2016 to 2024) of past papers and memos, ensuring complete, accurate uploads across subjects and cycles.
Built content pipelines, dashboards, and automated hygiene workflows using Google Apps Script. This reduced errors and increased turnaround speed across internal teams.
Worked closely with engineering and platform teams to ensure LMS readiness, platform syncing, and backend data accuracy for content deployment at scale.
Recruited, briefed, and trained SMEs and Upworkers using structured onboarding processes to deliver fast, high-quality content.
Reviewed AI-generated summaries and structured notes for CAPS alignment, voice consistency, and pedagogical accuracy.
Tools: Notion, Linear, Slack, Google Workspace, Canva, Google Apps Script