RooCruit Candidate:
Roo5425
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About the Candidate
A highly accomplished and versatile professional with fifteen years of experience excelling as a Project Administrator and Executive Assistant. Demonstrated expertise in managing complex projects, coordinating executive affairs, and providing exceptional administrative support. Proven ability to wear multiple hats, adapt to challenges, and maintain the highest level of customer service. A trusted and reliable individual with a strong commitment to confidentiality, discretion, and professionalism. Possessing a diverse skill set encompassing project management, executive support, legal administration, and office management. Adept at streamlining operations, managing budgets, and ensuring seamless communication at all levels. Seeking a challenging opportunity to leverage my extensive experience and contribute to the success of a dynamic organization.
Area of Expertise
Office Management, Global Mobility, Business Administration, Legal and Compliance, SLA Management, Vendor Management, Procurement, HR Administration and Management
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
15
Current and Previous Roles:
Relevant Experience
Job Title: Personal Assistant and Office Manager
Duration: 15
Key Responsibilities: All Computer Work and Personal Arrangements for one Assessor
Compiling Assessors Reports from commencement of claim to finalisation of report(s) for four assessors
Queries Resolution to completion
Complaint Resolution to completion
Claim Authorisations to service providers
Invoicing of claims for payment by Insurers
Uploading Documentation onto Insurance Online Portals
Application onto Insurers Panels and maintaining current portfolios (Nedbank, SA Home Loans, Standard Bank, Santam (including Binder Holders), Hollard, Brolink, Old Mutual Insurance
Provide advice to clients on making a claim and the processes involved
Process new insurance claims notifications
Collect accurate information and documents to proceed with a claim
Analyse a claim made by the insured in order to establish whether it falls within the ambit the policy
Guide policyholders on how to proceed with the claim
Identify reasons why full payment may / may not be made
Explain to policyholders when their claim is not covered the reasons for non-coverage
Contact service providers from a network of approved professionals and arrange for them to quote and / or affect repairs on the policyholder’s property
Monitor the progress of a claim
Investigate potentially fraudulent claims and provide feedback to the Insurers on findings
Liaise with solicitors, as well as other legal and claims professionals, and negotiate the terms of a claim
Prepare an initial estimate of costs and then closely monitor and keep a record of costs
Obtain advice from external specialists, such as loss adjusters and forensic accountants, on complex cases
Ensure fair settlement of a valid claim
Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines and TCF Principles
Handle any complaints associated with a claim
Adhere to legal requirements, industry regulations and customer quality standards set by the company.
