Candidate Profile

    Roo5415

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    About

    Detail-oriented and reliable administrative professional with over 10 years of experience in customer service, stock control, data capturing, reception, and sales. Proven ability to streamline office operations, enhance customer satisfaction, and manage high volumes of administrative tasks with precision and efficiency. Strong skills in Microsoft Office, Google Workspace, and communication.

    Proficient in

    Customer ServiceOffice AdministrationData Capturing & FilingStock Control & Inventory ManagementSales & PromotionCall Center OperationsReception & Front DeskMicrosoft Office SuiteGoogle Sheets / Google WorkspaceDiary & Email Management
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    12 years

    Previous Roles

    3

    Work History

    Customer Service Agent
    Office Administrator
    Sales Promoter

    Key Responsibilities in Most Recent Role

    Job Title: Customer Service Agent

    12 years
    • Processed and fulfilled online customer orders with accuracy and attention to detail.
    • Responded to customer inquiries via chat and email, providing product details and resolving issues efficiently.
    • Used Amazon’s internal systems to track orders, update inventory, and manage returns.
    • Supported online promotions and product launches by ensuring accurate listings and inventory counts.
    • Maintained high performance metrics for productivity, quality, and customer satisfaction in a remote work environment.
    • Promoted to the Registries department, dealing with Wedding, Gift and Baby registry enquiries.
    • Maintained and organized office filing systems and client documentation.
    • Assisted with payroll submissions, supplier invoices, and cash handling.
    • Managed daily correspondence, scheduled meetings, and coordinated site paperwork.
    • Provided frontline customer service for walk-in clients and incoming calls.
    • Handled timesheet submissions and site-related data capture.
    • Supported senior management with ad hoc administrative tasks.

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