RooCruit Candidate:
Roo5415
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About the Candidate
Detail-oriented and reliable administrative professional with over 10 years of experience in customer service, stock control, data capturing, reception, and sales. Proven ability to streamline office operations, enhance customer satisfaction, and manage high volumes of administrative tasks with precision and efficiency. Strong skills in Microsoft Office, Google Workspace, and communication.
Area of Expertise
Customer Service, Office Administration, Data Capturing & Filing, Stock Control & Inventory Management, Sales & Promotion, Call Center Operations, Reception & Front Desk, Microsoft Office Suite, Google Sheets / Google Workspace, Diary & Email Management
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
12
Current and Previous Roles:
Relevant Experience
Job Title: Customer Service Agent
Duration: 12
Key Responsibilities: Processed and fulfilled online customer orders with accuracy and attention to detail.
Responded to customer inquiries via chat and email, providing product details and resolving issues efficiently.
Used Amazon’s internal systems to track orders, update inventory, and manage returns.
Supported online promotions and product launches by ensuring accurate listings and inventory counts.
Maintained high performance metrics for productivity, quality, and customer satisfaction in a remote work environment.
Promoted to the Registries department, dealing with Wedding, Gift and Baby registry enquiries.
Maintained and organized office filing systems and client documentation.
Assisted with payroll submissions, supplier invoices, and cash handling.
Managed daily correspondence, scheduled meetings, and coordinated site paperwork.
Provided frontline customer service for walk-in clients and incoming calls.
Handled timesheet submissions and site-related data capture.
Supported senior management with ad hoc administrative tasks.
