RooCruit Candidate:
Roo5412
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About the Candidate
Executive Virtual Assistant with 3+ years of experience supporting senior executives and cross-functional teams in remote environments. Adept at managing complex calendars, organizing meetings and travel, preparing strategic reports, and ensuring effective communication across departments. Known for discretion, attention to detail, and the ability to handle confidential information with professionalism. Proficient in Microsoft Office, Google Workspace, and a wide range of project management tools to drive productivity and support executive decision-making.
Area of Expertise
Executive Calendar Management and Scheduling, Client Management/Customer Service (Email, Phone, Live Chat), Document Creation, SOP Development, Bookkeeping and Reporting, Project and Task Coordination (CRM/ERP Tools), Email Management and Correspondence, Social Media and Content Calendar Management, Newsletter and Email Marketing Campaigns, Website and Blog Content Management (SEO-Optimized), Rapid Tool Adoption and Learning, Administrative Support across Multi-Functional Teams
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
3
Current and Previous Roles:
Relevant Experience
Job Title: Executive Assistant
Duration: 3
Key Responsibilities: Provided comprehensive administrative support to the CEO and cross-functional teams (sales, shipping, pick-up coordination, and operations).
Used QuickBooks to assist with invoice creation, payment tracking, and basic bookkeeping for internal and client transactions.
Maintained organized records of expenses, supported monthly reporting, and assisted in reconciling payment discrepancies.
Proactively learning basic accounting functions to expand bookkeeping capabilities and support financial reporting tasks.
Managed CEO’s calendar, organized internal/external meetings, and coordinated travel, ensuring executive priorities were met on time.
Served as a central communication liaison between executive leadership and departments, ensuring clarity and timely execution of directives.
Created detailed performance and client reports to support strategic reviews and data-driven decision-making.
Drafted and edited branded correspondence and high-impact presentations for clients and stakeholders.
Maintained confidential documents, SOPs, and internal reports with a strong focus on accuracy and discretion.
Delivered rapid customer support, achieving a 95% resolution rate on first contact via live chat, call, and email.
Responded to pick-up and delivery requests under 24 hours, contributing to a smooth order fulfillment process.
Maintained 95% internal support efficiency by handling communications, updates, and escalations between teams.
Developed and maintained SOPs, project documentation, client reports, and branded communication materials.
Designed and managed content calendars, newsletters, and automated email sequences for client retention.
Managed company websites (WordPress and Shopify), published SEO blog content, and improved visibility using Semrush.
Utilized Zoho CRM, Monday.com, Razor ERP, Google Workspace, Reply.io, ShipStation, Quickbooks and Typeform to streamline project coordination.
Created monthly reports using Excel and Google Sheets to visualize data and performance trends.
