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Accomplished and detail-oriented professional with extensive experience spanning finance, operations, customer service, and site management across diverse industries such as construction, security, retail, and e-commerce. Adept at optimizing workflows, leading cross-functional teams, and driving operational excellence. Recognized for delivering impactful results through a proactive and innovative approach to problem-solving.
Financial Account Management: Payroll, Bank Reconciliation, Debtors & Creditors
Site & Team Supervision: Labor Management, Safety Compliance, Operations
Customer Service: Client Relations, Complaint Resolution, Multichannel Support
Administrative Expertise: Data Entry, Documentation, Compliance Management
Technical Proficiency: Pastel, MS Office Suite, Google Workspace, CRM Systems
Process Optimization: Workflow Improvement, Policy Development, Training
Key responsibilities: Directed the financial operations of the accounts department, encompassing payroll, petty cash, and month-end reconciliations.
Account management, to achieve customer satisfaction, retention, and growth within the company.
Streamlined financial reporting to enhance accuracy and ensure compliance with corporate and regulatory requirements.
Supervised document management and certifications to uphold legal compliance.
Reduced operational costs through strategic financial planning and resource allocation.
Conducting interviews of candidates, selecting new candidates and mentoring of new hires.
Orchestrated site operations for civil and building projects across KwaZulu-Natal and Western Cape, managing labor, logistics, and safety compliance.
Full calendar ownership, including scheduling meetings, booking travel and accommodation, ensuring all logistics are in place.
Supervised a workforce of 40+ employees, ensuring alignment with project goals and safety standards.
Led weekly progress reviews, delivering actionable insights to resolve challenges and ensure project success.
Conducted in-depth safety audits, toolbox talks, and compliance training, achieving zero major safety incidents.