Candidate Profile

Roo5388

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About

I am a dynamic and results-driven professional with over 14 years of experience in sales, customer service, and call center operations. With a strong track record of managing high-performing teams, I excel in fast-paced, target-oriented environments. My expertise includes strategic leadership, operational excellence, client management, and project delivery. Throughout my career, I have demonstrated my ability to meet and exceed customer expectations, foster team growth, and drive business success. As an Operations Manager, I led teams of over 100 staff, streamlined processes, and implemented training programs that improved efficiency and boosted client satisfaction. I am passionate about creating impactful customer experiences and my extensive background in sales and leadership makes me confident in my ability to contribute meaningfully to any organization. I am eager to bring my skills, dedication, and expertise to a new challenge.

Proficient in

Operational Expertise: Salescustomer experienceretentionsand upselling (14 years).Strategic Leadership: Managing large teams and driving team performance.Client Liaison: Account ownership with regular client interaction to strengthen relationships.Recruitment & Training: Candidate selectioninterviewingand onboardingincluding creating training content.Advanced Communication: Exceptional verbal and written communication skills.Project Management: Expertise in managing complex projectsmeeting deadlinesand achieving KPIs.Data Analysis: Proficient in analyzing performance data to identify growth opportunities and improve outcomes.Technical Proficiency: Skilled in Microsoft Office Suite (WordExceland PowerPoint)

International

Yes

Availability

Part-time or Full-time

Experience

14 years

Previous Roles

Work History

Appointment Setter

CCI Sales Agent

Operations Manager

Key Responsibilities in Most Recent Role

Job Title: Appointment Setter

14 years

Managed multiple inbound and outbound accounts, overseeing daily operations.
Led teams of 80–100 staff, including agents and team managers, ensuring performance targets were achieved.
Built and maintained client relationships, reported on performance metrics, and identified growth opportunities.
Controlled recruitment and training costs, proactively managing staff attrition.
Directed high-quality appointment-setting campaigns for various sectors.
Improved customer satisfaction by optimizing call center operations and driving positive brand promotion.
Analyzed call center performance data, conducted audits, and implemented process improvements.
Prepared detailed performance reports, identifying trends to inform strategic decisions.
Conducted performance reviews, developed action plans, and implemented strategies to enhance efficiency and quality.

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