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Highly motivated and adaptable professional with extensive experience in customer service, sales, and office administration. Proficient in remote work environments with strong organizational and communication skills. Proven ability to manage appointments, lead teams, and deliver exceptional customer experiences. A fast learner with a commitment to exceeding goals and delivering results
Appointment Setting & Scheduling, Customer Service & Client Relations, Team Leadership & Staff Management, Sales & Marketing (Including Social Media), Administrative Support, CRM Systems (Salesforce, Go High Level, Various Booking systems), Front Desk & Reception Management, Time Management & Organization, Training & Onboarding New Employees
Key Responsibilities: Manage customer inquiries and appointments for medical spa clients, ensuring smooth scheduling and follow-up.
Pitch promotional offers and educate clients on different procedures, improving conversion rates.
Appointed Team Leader: Delegate tasks, cover for team members on leave, and assign clients based on workload and expertise.
Train and onboard new team members, ensuring they understand systems and customer care protocols.
Audit accounts and maintain accurate client records, contributing to streamlined operations and customer satisfaction.