RooCruit Candidate:
Roo5311
Interested in possibly hiring this candidate?
Simply click the link below to book a call with the team
About the Candidate
I am a presentable and detail orientated professional with a Marketing Diploma. I have over 5 years of Customer Support Experience, 3 years of Operations Management Experience, 3 years of Sales Development Experience and 3 years of Executive Assistance Experience. Throughout my career, I have developed proven Microsoft Word, Excel, Slack, CRM systems skills such as Zendesk, Zoho, Sales force, VMware and Project Management tools like Asana.
Area of Expertise
Customer Support, Operations Management, Sales Development, Executive Assistance
Experience & Availability
International Experience:
Availability:
10, 20 or 40 hours a week
Years Experience:
12
Current and Previous Roles:
Relevant Experience
Job Title: Customer Success Manager
Duration: 12
Key Responsibilities: Develop and update training materials as needed to ensure clients have access to the most current information.
Oversee the onboarding process for new clients, ensuring a smooth and effective transition to Clinic Convert.
Conduct onboarding and training calls to educate clients on the use and benefits of the GoHighLevel CRM system .
Monitor helpdesk performance metrics and implement improvements as needed .
Write and maintain comprehensive SOPs for various processes and procedures related to client success and support .
Ensure all team members are trained on and adhere to SOPs.
Take proactive ownership of client success, ensuring their needs and goals are met.
