RooCruit Candidate:
Roo5277
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About the Candidate
I am passionate about customer service and sales as well as a strong believer in 1st call resolution. Over the years I have been exposed to various industries and have learnt how to efficiently resolve client issues or establish them to better enable the sales outcome.
Area of Expertise
Sales, Key Account Management, Customer Support
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
8
Current and Previous Roles:
Relevant Experience
Job Title: Key Account Manager
Duration: 8
Key Responsibilities: Generating leads and building a pipeline.
Managing the SLA and regularly engaging with client.
Serve as the link of communication between key customers and internal teams.
Reporting internally on account status
Thorough understanding of key customer needs and requirements.
Ensure that client demands are met and satisfied with the end results.
Communicate, present and influence key stakeholders at all levels of the business.
Client relationship management.
Develop and manage a multiple strategic account plans within your customer base.
Operate within the boundaries of the company policies, procedures and business ethics codes.
Build trust, value others, communicate effectively, drive execution, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Negotiating pricing, upselling, cross-selling.
Debt Collecting
