Roo5218

Key Responsibilities: Client Relationship Management — Building and maintaining strong, long-term relationships with key clients by serving as the primary point of contact and understanding their needs, goals, and challenges.

Account Planning and Strategy Development -Developing strategic account plans that outline objectives, goals, and tactics for maximizing the value of key accounts.

Cross-functional Collaboration — Working closely with internal teams such as sales, marketing, customer service, and product development to ensure alignment and coordination in delivering value to key accounts.

Negotiation and Contract Management -Negotiating contracts, pricing, and terms with key clients to ensure mutually beneficial agreements, and managing contract renewals and amendments.

Account Growth and Expansion — Identifying opportunities for upselling or cross-selling additional products or services to key accounts, and driving revenue growth through strategic account expansion.

Market Analysis and Competitive Intelligence — Staying informed about industry trends, market conditions, and competitor activities that may impact key accounts, and leveraging this knowledge to anticipate client needs and proactively address challenges.

Monitoring and Reporting — Tracking key performance metrics such as revenue, profitability, and customer satisfaction, and providing regular reports and updates to management on account status and progress.

Customer Retention and Loyalty — Implementing strategies to retain key accounts and foster long-term loyalty, including regular communication, proactive relationship management, and value-added services.

Upselling and Cross-selling — Identify opportunities to upsell or cross-sell additional products or services to key accounts, maximizing revenue potential and strengthening the client relationship