Candidate Profile

    Roo5211

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    About

    Experienced Call Centre Sales Agent with a proven track record of exceeding sales targets and providing exceptional customer service. Skilled in building rapport and closing deals efficiently. Ready to drive results.

    Proficient in

    Customer ServiceRemote UserUpsellingData AnalysisProviding Clients With Timely And Accurate FeedbackSales Techniques
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    10 years

    Previous Roles

    3

    Work History

    Call Center Sales Agent
    Customer Support
    Technical Customer Support

    Key Responsibilities in Most Recent Role

    Job Title: Technical Customer Support

    10 years
    • Assisting clients with assembling their electronic vehicle charger
    • Assisting clients who are having software issues with their device
    • Checking directory and configuration server to check the client’s smart app host and advise on which app to use
    • Using production rig logs to identify the product type and firmware version so I can know which troubleshooting steps to use to resolve clients issue.
    • Using Zendesk to log client issues
    • Conducted tactical troubleshooting to identify faults.
    • Follow up and resolve open tickets
    • Identifying errors in debugs if applicable, troubleshooting when necessary
    • Provided clear and concise step-by-step technical support to guide clients.
    • Helped customers set up new systems, applications and software.
    • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
    • Asked customers targeted questions throughout troubleshooting to determine smart solutions.
    • Installed and set up applications for clients, including anti-virus software and Microsoft office.
    • Addressed and resolved SLA issues promptly using an OTRS system.
    • Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
    • Used support tickets to track and speed up incidents.
    • Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.
    • Logged and completed reports to submit technical details to management.
    • Performed recovery operations to restore systems following failures.
    • Installed new hardware and software to meet system specifications and user needs.
    • Updated software for new functionality and improved security.
    • Resolved service user requests within target timeframes

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