Candidate Profile

Roo5203

Interested in this candidate?

Book a call to discuss hiring

About

Experienced virtual assistant and customer service representative with more than ten years of expertise, giving organizations the best support possible so they can concentrate on overall business goals. Demonstrated proficiency in interpersonal and customer service skills, with the capacity to lead teams and facilitate effective departmental communication.

Proficient in

Customer Service; Client Relations; Key Stakeholder Relationship Building; Research And Analytical Skills; Teamwork And Collaboration

International

Yes

Availability

Part-time or Full-time

Experience

12 years

Previous Roles

Work History

Account Specialist

Operations Customer Service Representative

Virtual Assistant Team Leader

Key Responsibilities in Most Recent Role

Job Title: Virtual Assistant Team Leader

12 years

Lead a team of virtual assistants, including student interns, driving administrative and marketing operations optimization.
Directly supported the coordinator and CEO, enhancing organizational efficiency and productivity by 30% through streamlined processes and improved task coordination.
Managed service solutions for the Stripe e-payment gateway, prioritizing client support across multiple channels and CRMs such as phone, chat, and email.
Achieved 90–95% quality and client satisfaction scores through prompt resolution of account-related inquiries and seamless transaction facilitation.

Ready to discuss hiring this candidate?

Book a call