RooCruit Candidate:
Roo5203
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About the Candidate
Experienced virtual assistant and customer service representative with more than ten years of expertise, giving organizations the best support possible so they can concentrate on overall business goals. Demonstrated proficiency in interpersonal and customer service skills, with the capacity to lead teams and facilitate effective departmental communication.
Area of Expertise
Customer Service; Client Relations; Key Stakeholder Relationship Building; Research And Analytical Skills; Teamwork And Collaboration
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
12
Current and Previous Roles:
Relevant Experience
Job Title: Virtual Assistant Team Leader
Duration: 12
Key Responsibilities: Lead a team of virtual assistants, including student interns, driving administrative and marketing operations optimization.
Directly supported the coordinator and CEO, enhancing organizational efficiency and productivity by 30% through streamlined processes and improved task coordination.
Managed service solutions for the Stripe e-payment gateway, prioritizing client support across multiple channels and CRMs such as phone, chat, and email.
Achieved 90–95% quality and client satisfaction scores through prompt resolution of account-related inquiries and seamless transaction facilitation.
