Candidate Profile

Roo5178

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About

I’m an experienced sales/logistics representative that is customer and driver obsessed. I am a determined young woman with a whole lot of potential. I believe in hard work and discipline which drives success. I have a creative side to me which enables me view situations from different perspectives. I believe in helping where I can as it can go a long way for the next person.

Proficient in

SalesCold CallingCustomer Support

International

Yes

Availability

Part-time or Full-time

Experience

3 years

Previous Roles

Work History

Online Content Writer

Online English Teacher

Sales and Logistics Representative

Key Responsibilities in Most Recent Role

Job Title: Sales and Logistics Representative

3 years

Handles the company’s online deliveries and driver support.
Assisting customers to locate their orders, helping them navigate their apps to reduce effort and helping them with returns and payment methods.
Assisting drivers scan into their designated stations, assisting them to locate the customer’s packages and assisting them to locate addresses.
Assisting drivers to scan packages and navigate through their Rabbit apps and troubleshooting.
Driving success story initiative.
Completed THRIVE program, which enabled me to have team lead experience.
Overseeing 10+ online assistants — Assisting them in reaching their targets as well as provided one on one and group coaching sessions.
Ensuring assistants apply relevant policies to their work in-order to reach their goals.
Time keeping is essential, ensuring that there is a 100% attendance rate.
Contact mining performed to ensure the quality of contacts are good and up to standard to improve customers’ experience.
I had the responsibility of cold calling potential customers and addressing their pain points as well as explaining how we can remedy that as a business.
Being able to understand each product in depth in-order to educate the customer.
I was also responsible for ensuring that all meetings are set up successfully as well as following up with customers and ensuring that the customer relationship is maintained.
I was also responsible for issuing out quotes and invoices to customers.
Selling being the priority and ensuring that the set goal/matrix is reach on a weekly basis

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