Candidate Profile

    Roo5153

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    About

    Through years of experience in customer services and volunteering, I have gained great communication and listening skills. I engage well with people and communicate effectively, taking into account non-verbal cues and body language. In my execution of administrative duties and working under severe time constraints, I have developed impeccable organizational skills. Working in teams academically and professionally has aided me as well.

    Proficient in

    Customer ServiceData AnalysisData CaptureTranscriptionAmdinistration
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    6 years

    Previous Roles

    3

    Work History

    Administrator
    Customer Service Advisor
    Customer Services Agent

    Key Responsibilities in Most Recent Role

    Job Title: Customer Service Advisor

    6 years
    • Call handling
    • Customer Satisfaction
    • Data capturing
    • Conflict resolution
    • Conducting De-escalations
    • Advising customers on products
    • Scheduling appointments
    • Handling returns and refunds

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