RooCruit
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Experienced Office and Property Manager with strong administration skills.
Administration, Property Management, Customer Service, Reports, Appointment Scheduling and coordination
Key Responsibilities: Oversee maintenance staff and contractors
Ensure cost-effectiveness and performance of contractors
Liaise and report to homeowners (revenue optimisation)
Manage the online presence of property profiles on listing platforms
Manage unit performance, bookings and rental rates
Record expenses
Respond to guest reviews
Manage damage claims and reports
Respond to guest enquiries regarding properties and booking reservations
Ensure rental units are well maintained and ready for guests at all times
Ensure compliance with property rules and regulations
Implement promotions and discounts
Do property inspections and site visits
Communicate with the Body Corporate
Create owner statements and invoices
Check and authorise payments of accounts
Manage emergency and crisis situations
Respond and manage guest complaints
Concierge coordination