RooCruit Candidate:
Roo5146
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About the Candidate
Customer-focused individual, with expertise in Administration/ Customer care/ Customer Service fields – successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding results. Experienced in overseeing wide variety of administrative functions essential to business operations. Optimises productivity, efficiency and service quality across multiple offices within diverse environments. Highly organised at prioritising tasks and managing deadlines. Collaborative team player with strong communication, decision-making and time management abilities.
Area of Expertise
Communication Skills (Written & Verbal), Administrative Skills, MS Office Proficient, Interpersonal and People Skills, Excellent Organizational Skills, Computer & Digital literate, Operating Printing Machine, Organize Ordering office supplies and Replacements, as well as Managing mail and courier Services, Ability to coordinate and Organize work related tasks, Report writing, Good telephone etiquette, Able to operate Switchboard, Punctual.
Experience & Availability
International Experience:
Yes
Availability:
10 - 25 hours a week
Years Experience:
15
Current and Previous Roles:
Relevant Experience
Job Title: Call Centre Agent
Duration: 15
Key Responsibilities: Manage inbound and/or outbound calls;
Follow various communication scripts when speaking to a caller;
Handle customer engagement;
Identify customer needs, answer questions and solve problems;
Up-sell products and services when possible;
Build sustainable customer relationships;
Organize all conversation records;
Build product knowledge and Improve performance and hit goals.
Inbound Call Centre, Outbound Call centre
Contacting customers
Excellent Phone Manner
Administration of Customer Service
