Candidate Profile

    Roo5146

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    About

    Customer-focused individual, with expertise in Administration/ Customer care/ Customer Service fields — successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding results. Experienced in overseeing wide variety of administrative functions essential to business operations. Optimises productivity, efficiency and service quality across multiple offices within diverse environments. Highly organised at prioritising tasks and managing deadlines. Collaborative team player with strong communication, decision-making and time management abilities.

    Proficient in

    Communication Skills (Written & Verbal)Administrative SkillsMS Office ProficientInterpersonal and People SkillsExcellent Organizational SkillsComputer & Digital literateOperating Printing MachineOrganize Ordering office supplies and Replacementsas well as Managing mail and courier ServicesAbility to coordinate and Organize work related tasksReport writingGood telephone etiquetteAble to operate SwitchboardPunctual.
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    15 years

    Previous Roles

    3

    Work History

    Call Centre Agent
    Customer Service Clerk
    Printshop Administrator

    Key Responsibilities in Most Recent Role

    Job Title: Call Centre Agent

    15 years
    • Manage inbound and/or outbound calls;
    • Follow various communication scripts when speaking to a caller;
    • Handle customer engagement;
    • Identify customer needs, answer questions and solve problems;
    • Up-sell products and services when possible;
    • Build sustainable customer relationships;
    • Organize all conversation records;
    • Build product knowledge and Improve performance and hit goals.
    • Inbound Call Centre, Outbound Call centre
    • Contacting customers
    • Excellent Phone Manner
    • Administration of Customer Service

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