Candidate Profile

    Roo5128

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    About

    Experienced teacher in teaching English as a second language, I have had the opportunity to work in different countries as an English teacher in different levels and groups of different ages creating classes with different strategies and different goals. Also, I had the chance be a coordinator, in that role I was the one in charge of assigning the classes to the other teachers and organizing groups and different activities for some commemorative dates, I was the responsible person to receive the students and explain the method we used in the school. Besides I had the chance to work as a remote medical interpreter for some companies in USA in which I was the bridge of communication between the doctors and patients translating the information of both parties and using the correct medical terms and using the best customer service skills to give the best attention possible to the clients.

    Proficient in

    Customer SupportTeachingMedical translation
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    10 years

    Previous Roles

    3

    Work History

    Coordinator and teacher
    Medical English Interpreter
    Technical Tech Support

    Key Responsibilities in Most Recent Role

    Job Title: Technical Tech Support

    10 years
    • Handling customer technical support cases through phone and email submission
    • Help customers resolve technical problems themselves
    • Collecting customer feedback to improve processes
    • Documents hardware and software updates
    • Troubleshoot problems
    • Problem solving
    • Log all calls and solutions
    • Maintaining documentation
    • Prepare accurate and timely reports

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