Candidate Profile

Roo5127

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About

I am an experienced Key Account Manager with a passion for customer service. Skilled in managed services, account management, Exergy system, managing Intermediaries, 3rd party non-insurable providers, Unions and Parlours. I am analytical and can build and maintain business relationships. I have also worked in Telco as customer service representative. I have demonstrated history of working for a multinational hardware and electronics corporation, as both an internal and external Key Account Manager. Strong sales professional that has good negotiation skills and I have experience in marketing notebooks, desktop computers, tablets, and all-in-one computers in the Public Sector and SME segments.

Proficient in

Account ManagementCustomer ServiceAnalytical SkillsNegotiation SkillsRelationship BuildingTelephone EtiquetteCommunication Skills

International

Yes

Availability

Part-time or Full-time

Experience

14 years

Previous Roles

Work History

Client Services Consultant

Customer Support Representative

Key Account Manager

Key Responsibilities in Most Recent Role

Job Title: Customer Support Representative

14 years

Assisting customers and/or sales agents or final customers via telephone and email to resolve their questions and complaints.
Reviewing and correcting data captured on the system
Collaborating with Helpdesk to resolve customers complaints
Maintaining constant communication with customers waiting for delivery of their shipments or data top ups via telephone or email so as to resolve customer complaints
Placing orders on the system for customers devices and accessories.
Providing cellular and product knowledge to customers
Capturing customers details on the system.
Porting in/out phone numbers.
Handling shipment complaints
Logging customers’ requests & complaints with Helpdesk

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