Candidate Profile

    Roo5068

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    About

    Seasoned telesales consultant with over a decade of experience in cold calling

    Proficient in

    Inbound: Communication skillsTelephone etiquetteInterview skillsInbound call managementTransferring holding and escalating callsBasic & advanced traininghandling irate customersCustomer behaviour. Outbound: Telesales & scriptingCross selling & up sellingCold calling & closingMeet & exceed targetsNegotiation & assertiveness
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    12 years

    Previous Roles

    3

    Work History

    Customer Service Consultant
    Inbound Call Centre Agent
    Telesales consultant

    Key Responsibilities in Most Recent Role

    Job Title: Telesales Consultant

    12 years
    • Selling policy as refined in the FAIS Act
    • Closing deals and Make telephone calls to prospects
    • Keep accurate and detailed records of calls made and results achieved
    • Achieve budgeted campaign DMC rate and specified targets
    • Understand and manage personal performance on a daily basis
    • Attend campaign briefings
    • Demonstrate a thorough understanding of our clients products and services , objectives of specific campaigns
    • Maintain confidentiality
    • Act as a representative of the client and represent their interests at all times
    • Use company script guidelines appropriately and follow detailed briefs to conduct campaign calls
    • Provide feedback and input to script and copy development
    • Record details of opportunities and lead notes

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