RooCruit Candidate:
Roo5059
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About the Candidate
Enthusiastic, My previous experience has honed my analytical skills which puts me far above the rest. I enjoy working under pressure as it challenges me. Extremely well spoken. PC Literate, proficient is MS Office Suite, Proactive, Able to work well in a team, Flexible with hours, able to work shifts. Able to deal with confidential information.
Area of Expertise
Cold Calling, customer services, data capturing, troubleshooting, ticket logging, follow up and processing
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
7
Current and Previous Roles:
Relevant Experience
Job Title: Sales Agent
Duration: 7
Key Responsibilities: Evaluate problems and complaints of the callers and provide real and helpful solutions to them.
If the call volume was high, I was tasked with routing calls to their respective relevant departments.
Keep accurate notes of customer interactions.
Follow up on client calls and queries.
Close queries on FCR and leave clients with good feeling about our products and customer service.
High customer retention rate.
Scheduling of security officers, monitoring check calls
Responding to telephone and email queries and a verification of administration duties. _ This included compliance, statutory, contractual and company regulations and processes that I would abide by
