Candidate Profile

Roo5059

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About

Enthusiastic, My previous experience has honed my analytical skills which puts me far above the rest. I enjoy working under pressure as it challenges me. Extremely well spoken. PC Literate, proficient is MS Office Suite, Proactive, Able to work well in a team, Flexible with hours, able to work shifts. Able to deal with confidential information.

Proficient in

Cold Callingcustomer servicesdata capturingtroubleshootingticket loggingfollow up and processing

International

Yes

Availability

Part-time or Full-time

Experience

7 years

Previous Roles

Work History

Retentions and Client Service

Sales Agent

Sales and Client Service

Key Responsibilities in Most Recent Role

Job Title: Sales Agent

7 years

Evaluate problems and complaints of the callers and provide real and helpful solutions to them.
If the call volume was high, I was tasked with routing calls to their respective relevant departments.
Keep accurate notes of customer interactions.
Follow up on client calls and queries.
Close queries on FCR and leave clients with good feeling about our products and customer service.
High customer retention rate.
Scheduling of security officers, monitoring check calls
Responding to telephone and email queries and a verification of administration duties. _ This included compliance, statutory, contractual and company regulations and processes that I would abide by

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