Candidate Profile

    Roo5059

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    About

    Enthusiastic, My previous experience has honed my analytical skills which puts me far above the rest. I enjoy working under pressure as it challenges me. Extremely well spoken. PC Literate, proficient is MS Office Suite, Proactive, Able to work well in a team, Flexible with hours, able to work shifts. Able to deal with confidential information.

    Proficient in

    Cold Callingcustomer servicesdata capturingtroubleshootingticket loggingfollow up and processing
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    7 years

    Previous Roles

    3

    Work History

    Retentions and Client Service
    Sales Agent
    Sales and Client Service

    Key Responsibilities in Most Recent Role

    Job Title: Sales Agent

    7 years
    • Evaluate problems and complaints of the callers and provide real and helpful solutions to them.
    • If the call volume was high, I was tasked with routing calls to their respective relevant departments.
    • Keep accurate notes of customer interactions.
    • Follow up on client calls and queries.
    • Close queries on FCR and leave clients with good feeling about our products and customer service.
    • High customer retention rate.
    • Scheduling of security officers, monitoring check calls
    • Responding to telephone and email queries and a verification of administration duties. _ This included compliance, statutory, contractual and company regulations and processes that I would abide by

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