Candidate Profile

    Roo5054

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    About

    Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues. Builds Platform and business knowledge to better serve sellers. Maintains a positive and professional demeanour always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions

    Proficient in

    Season Customer Service Representative with experience in Amazon Seller CentralShopifyeBayWalmartZohoXSellcoFreshdeskZendeskGorgiasFrontOMSGootenShipStationStarshipitSkubanaSmile: Rewards & LoyaltyRecharge SubscriptionsOrderlyPrintZazachatTidioSlackSkypeGoogle HangoutsAsanaZoho CliqXero (Basic)DialpadNetsuite
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    16 years

    Previous Roles

    3

    Work History

    Counter Supervisor
    Customer Care Specialist
    Customer Service Manager / Virtual Assistant

    Key Responsibilities in Most Recent Role

    Job Title: Customer Service Manager / Virtual Assistant

    16 years
    • Provides support through phone, live chat, and email to both prospective and existing customers on European dropshipping stores and different E-commerce platforms such as Amazon, eBay, Shopify, and Walmart.
    • Demonstrates effective, clear and professional written and oral communication.
    • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
    • Builds Platform and business knowledge to better serve sellers
    • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
    • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
    • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
    • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
    • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
    • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions

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