Candidate Profile

    Roo5048

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    About

    I would like to use my skills in Customer service, Quality assurance, Training and Recruitment, Data Analysis, Leadership, Inbox Management and Calendar Management to further my career.

    Proficient in

    Customer serviceQuality assuranceTraining and RecruitmentData AnalysisLeadershipInbox Management and Calendar Management
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    12 years

    Previous Roles

    3

    Work History

    Customer Service Representative
    QA Specialist
    Quality Assurance Specialist

    Key Responsibilities in Most Recent Role

    Job Title: QA Specialist

    12 years
    • Evaluate underwriting audits
    • Identify strengths and opportunities
    • Create a weekly report for lead sync discussions
    • Answer customer inquires (phone, chat, email)
    • Process orders/rentals/data entry
    • Communicate with courier
    • Oversee the QA/MES team’s productivity
    • Mentor and coach QAs and CSRs’ performance
    • Collaborate with OPs leads via business review

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