RooCruit Candidate:
Roo5047
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About the Candidate
Multifaceted service provider with over 12 years of experience in writing, editing, researching a broad range of content, customer service and technical support. Knowledgeable in online content design, project coordination and configuration management. Proficient in WordPress, Google Suite/Workplace, Basecamp, HelpScout, WooCommerce and others.
Area of Expertise
Knowledgeable in online content design, project coordination and configuration management. Proficient in WordPress, Google Suite/Workplace, Basecamp, HelpScout, WooCommerce and others.
Experience & Availability
International Experience:
Yes
Availability:
40 hours a week
Years Experience:
17
Current and Previous Roles:
Relevant Experience
Job Title: Customer Support Manager
Duration: 17
Key Responsibilities: Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
Devised recommendations to streamline and simplify customer support system and improve response time.
Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
Liaised with IT department to report technical issues and formulate troubleshooting procedures.
