A seasoned professional who has developed a broad skill set in dealing with customers
Proficient in
Expert knowledge and abilities in written and oral communication Patient listener who fully focuses on speakers and understands various accents Strong skills in time managementmulti-taskingprioritizing tasks and meeting deadlines Dedicated team playercommitted to providing high quality customer support Proven strong sales and closing skills and the ability to overcome objections Proven ability to be comfortable with asking questions and explaining product options Proven ability to analyze complex guest requirementsincluding special itinerary planning needs to provide optimal solution Proven sales experience in a service-oriented environment Demonstrative strong service and consultative skill Demonstrated computer proficiencyincluding typing skills and ability to navigate through multiple computer systems Demonstrated ability to develop effective relationships and partnerships Demonstrated ability to work in a structured environment Ability to be flexible with work scheduleto support the following operating hours
International
Yes
Availability
Part-time or Full-time
Experience
17 years
Previous Roles
3
Work History
Remediation and Disputes Analyst
Risk Operations Analyst
Tech Support Consultant
Key Responsibilities in Most Recent Role
Job Title: Tech Support Consultant
17 years
Provides detailed step by step process for new and old users
Troubleshooting basic technical issues that users may experience
Taking in calls and resolving tickets in a timely manner
Assisting guests checking in and checking out
Providing customer service for hostel guests
Answering guest inquiries in person, over the phone and via email Confirming bookings online and walk in guests
Responsible on product inventory that are sold in the hostel