Candidate Profile

    Roo5042

    Interested in this candidate?

    Book a call to discuss hiring

    Book a call

    About

    Seasoned customer service representative experienced in Shopify, Slack, WordPress, FBA reviews, Asana, Google Suite and MS Office

    Proficient in

    Customer ServiceProject ManagementCustomer ServiceEmail SupportChat SupportMS OfficeMS ExcelData EntrySocial Media ManagementSales
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    8 years

    Previous Roles

    3

    Work History

    Customer Service and Billing Representative
    Customer Service Associate
    Project Manager

    Key Responsibilities in Most Recent Role

    Job Title: Customer Service and Billing Representative

    8 years
    • Answering customers queries and complaints
    • Processing payments over the phone
    • Upselling
    • Helping customers with their Paypal transactions and resolving disputes.
    • Occasionally mentoring a class of junior CSR agents as a Subject Matter Expert.
    • Data Entry
    • Client Support
    • Sending Email Blasts and Email Management
    • Clearing more or less 200 emails daily
    • Social Media Accounts (Moderating)
    • Live Chat Support
    • Modifying orders through Shopify

    Ready to discuss hiring this candidate?

    Book a call