RooCruit Candidate:
Roo5041
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About the Candidate
Customer Success Engineer, Technical Support Specialist, Seasoned Virtual Assistant
Area of Expertise
Customer Success Engineer, Technical Support Specialist, Seasoned Virtual Assistant, Leadership, Creative problem solving, Effective communication, Adaptability, Growth mind set, Time management, Critical thinking, Active listening, Emotional intelligence, Collaboration
Experience & Availability
International Experience:
Yes
Availability:
40 hours a week
Years Experience:
20
Current and Previous Roles:
Relevant Experience
Job Title: Customer Support Engineer
Duration: 20
Key Responsibilities: Manages the team’s customer support via Zendesk.
Integration of our project management tool Monday.com to automate some functions with Zendesk and Slack.
Serves as Liaison officer handling internal and external business communications.
Responsible for client onboarding and setting up shared pools/servers.
Oversees monthly server inventory and billing.
Works on documentation creation and revision on gitbook to provide support and guidance to customer needs.
Monitors and improves lifeline and happiness rate of customers.
