Candidate Profile

    Roo5041

    Interested in this candidate?

    Book a call to discuss hiring

    Book a call

    About

    Customer Success Engineer, Technical Support Specialist, Seasoned Virtual Assistant

    Proficient in

    Customer Success EngineerTechnical Support SpecialistSeasoned Virtual AssistantLeadershipCreative problem solvingEffective communicationAdaptabilityGrowth mind setTime managementCritical thinkingActive listeningEmotional intelligenceCollaboration
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    20 years

    Previous Roles

    3

    Work History

    Customer Support Engineer
    Graphic Designer
    Technical Support Engineer

    Key Responsibilities in Most Recent Role

    Job Title: Customer Support Engineer

    20 years
    • Manages the team’s customer support via Zendesk.
    • Integration of our project management tool Monday.com to automate some functions with Zendesk and Slack.
    • Serves as Liaison officer handling internal and external business communications.
    • Responsible for client onboarding and setting up shared pools/servers.
    • Oversees monthly server inventory and billing.
    • Works on documentation creation and revision on gitbook to provide support and guidance to customer needs.
    • Monitors and improves lifeline and happiness rate of customers.

    Ready to discuss hiring this candidate?

    Book a call