Candidate Profile

    Roo5040

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    About

    A Quality Analyst and previous Email/Chat Support Representative with more than 7 years’ experience in various tasks. A tech savvy and problem solver that you can rely on. Enthusiastic individual with superior skills in both team based and independent capacities.

    Proficient in

    Customer ServiceOrganizational SkillsQuality AssuranceProblem SolvingBasic Photoshop and CanvaEditingAdministrative Support66 WPM
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    7 years

    Previous Roles

    2

    Work History

    Email/Chat Support Representative
    Quality Assurance

    Key Responsibilities in Most Recent Role

    Job Title: Quality Assurance, Email/Chat Support Representative

    7 years
    • Responding to customer inquiries via email and/or chat
    • Maintained a positive work ethic and commitment to providing excellent service.
    • Monitoring and auditing communications made by the agents.
    • Preparing a detailed report about the agent and ensuring that the company policy is followed.
    • Collating and preparing information related to a previous communication.
    • Assist in training and arrange materials to be used.

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