Candidate Profile

Roo5038

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About

Seeking a challenging customer service role to utilize my robust communication skills, proactive problem-solving abilities, and dedication to providing exceptional service. Excited to contribute my expertise in handling customer inquiries, resolving issues, and ensuring overall customer satisfaction, thereby supporting the company’s growth and success.

Proficient in

Client ServicesFacebook adsphone and email assistancecalendar management

International

Yes

Availability

Part-time or Full-time

Experience

13 years

Previous Roles

Work History

Client Service Associate

Mobile Technical Support

Technical Support Specialist

Key Responsibilities in Most Recent Role

Job Title: Client Service Associate

13 years

Help small, medium, and even big businesses by checking any issues with Pages and ad setup (delivery and performance).
Experienced with Meta technologies including (but not limited to) Ads Manager, Events Manager Business Settings, Business Suite, Audiences, Insights, and many more.
Check Campaign delivery and performance on different Meta Platforms like Instagram, Facebook, and WhatsApp to confirm if ads are delivering optimally- at their best and peak settings.
Fixing errors with the aforementioned tools, ad creation, and editing errors, clarify any billing concerns, answer general inquiry, and providing with recent product updates.
Handle incoming reservation inquiries via phone, email, or online platforms. Assist guests in selecting suitable accommodations/services based on their needs and preferences.
Manage booking requests, confirm availability, and process reservations accurately and efficiently.
Provide exceptional customer service, addressing guest inquiries, concerns, and complaints promptly and professionally.
Ensure guests receive necessary support throughout their booking journey, enhancing overall satisfaction

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