Candidate Profile

Roo5037

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About

The experience gained within the member compliance department has enabled me to understand how to compassionately implement company rules/policies and coach customers and members on understanding the rules. This has provided me with great attention to details and multitasking skills which are a great requirement in order to execute duties efficiently.

Proficient in

Call ManagementHolding and transferring callsHandling Irate CustomersProfessional ServiceTelephone EtiquetteTelesales and ScriptingCross-Selling and Up-sellingCold Calling and ClosingSales TechniqueEffective CollectingNegotiation SkillsQuestioning and listening skillsMicrosoft WordOutlook ExpressInternet ExplorerMicrosoft Excel

International

Yes

Availability

Part-time or Full-time

Experience

12 years

Previous Roles

Work History

Call Centre Service Agent

Call Centre Telesales and Credit Coaching Consumers

Member Compliance Advisor

Key Responsibilities in Most Recent Role

Job Title: Member Compliance Advisor

12 years

Applying compassionate coaching to distributors pertaining to rules of conduct
Applying sanctions on case by case basis.
Social media Tracing and compassionately coaching none complying members.
On stage presentations at Events to a minimum of 300 attendees.
Monitoring and Auditing member websites.
Registered and Activated member websites.
Audited member speeches on live events regarding the required wording on stage.
Attended on-site member nutrition club for auditing purposes pertaining to rules adherence

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