Candidate Profile

    Roo5036

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    About

    I am an optimistic individual, who spending the last period looking to grow. Friends and family would describe me as a well-mannered person. Others strongly believe in my ability to treat others with respect, my critics refer to me as self-indulgent because of my confidence. I prefer an organizing role and naturally approach life in a courageous way and always doing what is right. My ideal role is one which utilizes my objectives and unbiased decision making and provides me with challenges that stretch me.

    Proficient in

    Decision makingProblem solvingInterpersonal skillsCommunicationComputer ManagementCRMSAP
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    7 years

    Previous Roles

    3

    Work History

    Assistant Team Leader
    Call Center Customer Service Agent
    Internal Sales Administrator

    Key Responsibilities in Most Recent Role

    Job Title: Call Center Customer Service Agent

    7 years
    • I handled large volume of calls on a day to day basis.
    • I assisted customers via chat and emails, answering all billing questions and troubleshooting devices
    • I assisted customers in finding the best solutions for their needs on their motoring, cycling and leisure products and services.
    • I assisted with closing online sales and captured quotes.
    • I assist them with product training, capturing stats as well as monitoring performance.
    • I assist with billing queries, managing escalation, closing tickets and giving customers Technical support.

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