Candidate Profile

    Roo5023

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    About

    Highly motivated and experienced BPO professional w/ 10 years of experience providing excellent customer service to internal and external clients. Skilled in using technology to improve customer experience, problem solving and multitasking.

    Proficient in

    Customer ServiceVerbal CommunicationAttention to detailLeadershipOperations Management
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    10 years

    Previous Roles

    3

    Work History

    Customer Service Representative
    Operations Manager
    Team Leader

    Key Responsibilities in Most Recent Role

    Job Title: Customer Service Representative

    10 years
    • Demonstrates a strong customer service orientation and takes responsibility for the follow-up to ensure customer needs and expectations are satisfied.
    • Leads and drives the team’s performance for continuous improvement towards set goals.
    • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow.

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