Candidate Profile

    Roo5021

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    About

    To be in a position where I can lead by example and utilize immense experience in leading a team towards its objective within the deadlines

    Proficient in

    Hardworking and finish tasks that are assignedComputer literateInternet savvyFluent in EnglishWilling to learn and to be trainedCan be flexible in any work and ready to accept challengesCan adjust to working conditions to life patterns characterized of particular occupations and communitiesOpen-minded; accepts criticisms positivelyAction orientationdrive and self –initiationPeople ManagementResults DrivenLeadership Capabilities and SkillsProblem Solving AbilitiesCritical ThinkerFlexibilityExcellent Communication SkillTeam PlayerCreativeJob Order CalibrationsData AnalysisWriting SkillsEffective communication and sociabilityAbility to multitaskWillingness to learnOrganizational SkillsResilientData entryConflict ResolutionTime management
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    13 years

    Previous Roles

    3

    Work History

    Medical Assistant
    Team Leader/Operations Supervisor
    Technical Service Representative

    Key Responsibilities in Most Recent Role

    Job Title: Team Leader/Operations Supervisor

    13 years
    • Technical Service Representative — Handling customer technical support cases through phone
    • Evaluating system potential through assessing compatibility of new programs with existing programs
    • Maintaining systems functionality by testing cable TV and internet connections
    • Troubleshoot internet connectivity issues by doing remote access to client’s computers
    • Upselling updated add-ons to keep client up to date with technology Operations Supervisor
    • Accomplishes department objectives by supervising staff and organizing and monitoring work processes
    • Plans, monitors, and appraises job results.
    • Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
    • Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
    • Provides quality service by enforcing quality and customer service standards. Assistant Contact Center Manager
    • As Assistant Contact Center Manager, we’re part of hiring, training, preparing, and motivate the staff members to provide excellent service to customers.
    • The set objectives, analyze call center metrics, ensure that the company and staff meet goals, and provide reliable, efficient support for customers.
    • Manage coaching and development of the Team Leads/Supervisor assigned
    • Manage lead generation
    • Real-time assistance and taking escalations calls
    • Taking inbound calls when necessary
    • Partner with QA, Training, WFM, HR and Recruitment for developmental wellness of each employee
    • Conducts final validation process, filters new hires before endorsing to production
    • Attends client weekly meeting report for strategy and planning:

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