RooCruit Candidate:
Roo5021
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About the Candidate
To be in a position where I can lead by example and utilize immense experience in leading a team towards its objective within the deadlines
Area of Expertise
Hardworking and finish tasks that are assigned, Computer literate, Internet savvy, Fluent in English, Willing to learn and to be trained, Can be flexible in any work and ready to accept challenges, Can adjust to working conditions to life patterns characterized of particular occupations and communities, Open-minded; accepts criticisms positively, Action orientation, drive and self –initiation, People Management, Results Driven, Leadership Capabilities and Skills, Problem Solving Abilities, Critical Thinker, Flexibility, Excellent Communication Skill, Team Player, Creative, Job Order Calibrations, Data Analysis, Writing Skills, Effective communication and sociability, Ability to multitask, Willingness to learn, Organizational Skills, Resilient, Data entry, Conflict Resolution, Time management
Experience & Availability
International Experience:
Yes
Availability:
40 hours a week
Years Experience:
13
Current and Previous Roles:
Relevant Experience
Job Title: Team Leader/Operations Supervisor
Duration: 13
Key Responsibilities: Technical Service Representative – Handling customer technical support cases through phone
Evaluating system potential through assessing compatibility of new programs with existing programs
Maintaining systems functionality by testing cable TV and internet connections
Troubleshoot internet connectivity issues by doing remote access to client’s computers
Upselling updated add-ons to keep client up to date with technology Operations Supervisor
Accomplishes department objectives by supervising staff and organizing and monitoring work processes
Plans, monitors, and appraises job results.
Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
Provides quality service by enforcing quality and customer service standards. Assistant Contact Center Manager
As Assistant Contact Center Manager, we’re part of hiring, training, preparing, and motivate the staff members to provide excellent service to customers.
The set objectives, analyze call center metrics, ensure that the company and staff meet goals, and provide reliable, efficient support for customers.
Manage coaching and development of the Team Leads/Supervisor assigned
Manage lead generation
Real-time assistance and taking escalations calls
Taking inbound calls when necessary
Partner with QA, Training, WFM, HR and Recruitment for developmental wellness of each employee
Conducts final validation process, filters new hires before endorsing to production
Attends client weekly meeting report for strategy and planning:
