Candidate Profile

    Roo5019

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    About

    Highly motivated and assertive professional with over 15 years of experience in providing highlevel customer support. Proficient in managing and addressing customers’ concerns in any channel. Possesses exceptional communication and interpersonal skills, a team player, and with a proven ability to work independently.

    Proficient in

    Customer serviceAdminZendeskSalesforceKustomerGoogle Workspaceand Slack
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    15 years

    Previous Roles

    3

    Work History

    Billing Chat Support
    Customer Support Representative
    Tele-Service Representative

    Key Responsibilities in Most Recent Role

    Job Title: Customer Support Representative

    15 years
    • Worked with blended LOB (email, phone and chat) for e-commerce and ride sharing campaigns
    • Assisted customer in order processing, tracking, billing, refunds, order replacement
    • Called shipping carriers to follow up the status of the shipping
    • Assisted department with email-based and phone support when call center was busy or short-staffed
    • Handled more than 40 emails, more than 30 calls and more than 30 chats per day
    • Managed car listings
    • Helped customers in finding cars and managing reservations
    • Reviewed documentations and assessed negative review removal request
    • Assisted customer for basic app troubleshooting
    • Handled Trust and Safety concerns — Used Zendesk, Salesforce, Kustomer, Google Workspace, and Slack

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