RooCruit Candidate:
Roo5018
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About the Candidate
Hi, I’m Jedd. As a Quality Assurance Analyst, I was responsible for ensuring that our team provided exceptional customer service. I also have plenty of experience working for several organizations as a Customer Service, Technical Support, Web Researcher, and Data Entry. I’ve developed proficiency in customer service, management, and ensuring that they receive outstanding service.
Area of Expertise
Coding (Visual Basic), Basic Networking, Operating System, Android Emulator, PC Remote Access, CRM, Confluence, Spreadsheets
Experience & Availability
International Experience:
Yes
Availability:
40 hours a week
Years Experience:
16
Current and Previous Roles:
Relevant Experience
Job Title: Quality Assurance Analyst
Duration: 16
Key Responsibilities: Keeps our support staff at a high degree of professionalism, patience, and effectiveness to reduce player dissatisfaction and boost loyalty.
Coaching support staff when needed to improve their skills and knowledge.
Provides monthly meeting and presentation to keep our support staff updated with our recent changes.
Creates and presents Case Studies for reports using confluence.
Collaborates with our CN counterparts to ensure we are updated with new SOPs and games.
