RooCruit Candidate:
Roo5016
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About the Candidate
Customer service expert with over 9 years of experience
Area of Expertise
Excellent Communication Skills (Verbal and Written), Proficient in MS Office Applications (Word, Excel, Outlook, etc.), Problem-Solving and Analytical Skills, Attention to Detail, Customer Service Skills, Leadership Skills
Experience & Availability
International Experience:
Yes
Availability:
40 hours a week
Years Experience:
9
Current and Previous Roles:
Relevant Experience
Job Title: Customer Service Associate
Duration: 9
Key Responsibilities: Responding to Customer Inquiries: Involves answering product and service questions, providing information about other products or services, and resolving product or service problems.
Maintaining Customer Records: Responsible for updating and maintaining customer account records, including recording details of inquiries, comments, complaints, and actions taken.
Problem-Solving: Investigate the problem and come up with solutions, which might involve liaising with other departments.
Providing Feedback to the Company: Act as the voice of the customer within a company, providing insights from customer feedback to relevant departments for product or service improvements.
