Candidate Profile

    Roo5015

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    About

    I am an experienced Customer Care Representative with a background in providing exceptional support across various industries. I have honed my skills in E-commerce, Email Support, Phone Support, Chat Support, and have served international client.

    Proficient in

    Time ManagementMulti-TaskingAdaptabilityFlexibilityEmail SupportChat SupportOrder ProcessingLeadership
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    7 years

    Previous Roles

    2

    Work History

    Customer Care Consultant
    Technical Support Representative

    Key Responsibilities in Most Recent Role

    Job Title: Technical Support Representative

    7 years
    • Assisting customers with different issues, such as billing inquiries, technical support, and service activations.
    • Telecommunications services
    • Technical aspects related to phones, internet, and other services.
    • Processing orders via phone, chat, and email
    • Product Inquiries Assistance
    • Process replacement and refund
    • Coordinate with the logistic team
    • Coordinate with the fulfillment team
    • Coordinate with the Suppliers/Warehouse Team

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