Candidate Profile

    Roo5014

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    About

    I am looking for a virtual assistant position to kick start my career. I wish to work in a dynamic organization that will contribute to my professional and personal growth while I contribute to the company as well

    Proficient in

    Customer FocusedResponsibilityAttention to detailTime ManagementMulti tasker
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    9 years

    Previous Roles

    2

    Work History

    Customer Solutions Specialist
    Sr. Operations Representative

    Key Responsibilities in Most Recent Role

    Job Title: Customer Solutions Specialis

    9 years
    • Assisted customers with their inquiries about their Venmo account via phones, emails, and chats.
    • Assisted customers with their transaction history, payments, etc.
    • Assisted customers with their Venmo app or on the full website.
    • Assisted customers with their queries and problems with their credit cards
    • Accepts payments over the phone for non-collections accounts.
    • Entered and updated new customer details in the customer relationship management software according to the administrative guidelines.
    • Assisted customers with their online banking.
    • Helping them to navigate the website.
    • Monitoring system issues and reporting them directly to our Global counterpart

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