Candidate Profile

    Roo5011

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    About

    I am a hardworking, loyal and reliable employee and believe that my administrative, managerial and people skills make me an asset to any company. I was previously with the same company for over 10 years and stood by the company through many changes and job descriptions. I love the outdoors, reading, sports and learning new things. I love a challenge and am excited to take on a new role. I have very good customer service skills and can communicate in a professional manner with customers, and I am excellent at problem solving and I am always looking to better myself. I enjoy interacting and working with people. I have excellent Word and Excel knowledge and I am very computer literate with very good internet research and general marketing knowledge.

    Proficient in

    Administrationcustomer support
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    30 years

    Previous Roles

    3

    Work History

    Admin Manageress
    Head of Student Support and Course Bookings
    Remote Customer Support Agent

    Key Responsibilities in Most Recent Role

    Job Title: Head of Student Support and Course Bookings

    30 years
    • Assisting students with online bookings, payment of booking, prepping all students for course, ensuring all pre course work is completed, student support via email and telephonically.
    • Complaint resolution maintaining a high standard of service and Trustpilot rating.
    • Instructor supervision.
    • Virtual assistant to the owner.
    • Administrative tasks as required, updating of website and any other tasks necessary.
    • Handling of customer queries and complaints via Uservoice.
    • Complaint resolution and basic technical and/or site queries.
    • Resolving payment processor issues with MangoPay, Stripe, PayPal and WePay.
    • Assisting users to be verified and upload verification documents, assisting users to set up fundraising campaigns, upload images, videos and more.
    • Monitor site for fraudulent campaigns and transactions.

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