RooCruit Candidate:
Roo5010
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About the Candidate
With over 20 years’ experience, across multiple skill sets, with the last 5 years focused on customer service and business development. I have a clear logical problem solving mind, excelling in finding solutions to challenges in a customer centric environment.
Area of Expertise
Technical Support, Customer Support, Microsoft Office Knowledge
Experience & Availability
International Experience:
Yes
Availability:
40 hours a week
Years Experience:
25
Current and Previous Roles:
Relevant Experience
Job Title: Customer Service Support / Remote Technical
Duration: 25
Key Responsibilities: Online / Telephonic Customer Service and Technical consultant for clients and End-users.
Liaise between sales, production, repair and dispatch departments to keep clients updated on progress of orders and ensure timeous delivery.
Telephonic and Teamviewer technical sales support, from aid selection, audio support, programming software assistance. Repair help and diagnosis.
Tracking of repair and new orders.
Tracking of courier delivery and Accounts queries.
Daily Feedback on customer trends / volume and nature of inquiries
