Candidate Profile

    Roo5010

    Interested in this candidate?

    Book a call to discuss hiring

    Book a call

    About

    With over 20 years’ experience, across multiple skill sets, with the last 5 years focused on customer service and business development. I have a clear logical problem solving mind, excelling in finding solutions to challenges in a customer centric environment.

    Proficient in

    Technical SupportCustomer SupportMicrosoft Office Knowledge
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    25 years

    Previous Roles

    2

    Work History

    Customer Service Support / Remote Technical
    Senior Technician / Customer Service / Technical

    Key Responsibilities in Most Recent Role

    Job Title: Customer Service Support / Remote Technical

    25 years
    • Online / Telephonic Customer Service and Technical consultant for clients and End-users.
    • Liaise between sales, production, repair and dispatch departments to keep clients updated on progress of orders and ensure timeous delivery.
    • Telephonic and Teamviewer technical sales support, from aid selection, audio support, programming software assistance. Repair help and diagnosis.
    • Tracking of repair and new orders.
    • Tracking of courier delivery and Accounts queries.
    • Daily Feedback on customer trends / volume and nature of inquiries

    Ready to discuss hiring this candidate?

    Book a call