Candidate Profile

    Roo5009

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    About

    Resourceful Supervisor with a successful track record of building and maintaining talented teams. Highly organized, Energetic and versatile leader committed to continuous improvements. Proven track record of motivating staff to work together to achieve targets. Trained in resolution of critical issues within a time-sensitive environment.

    Proficient in

    HardworkingHighly MotivatedWell-OrganisedStrategic ExecutionGoal-OrientedContinuous Improvement
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    7 years

    Previous Roles

    3

    Work History

    Customer Service Supervisor
    Inbound Sales Supervisor
    Subject Matter Expert

    Key Responsibilities in Most Recent Role

    Job Title: Customer Service Supervisor

    7 years
    • Cancelation and Modification of Active Hotel Reservations Trust and Safety
    • Reviews active and new Home or Experience Reservation
    • Cancelation of Proven Fraudulent bookings
    • Reviews active and new Hotel Room Reservations
    • Cancelation of Proven Fraudulent Bookings
    • Processing Refunds
    • Notification to Customers of Canceled Bookings or Possible Fraudulent Transactions.
    • Chargeback Review
    • Fraud Trend Monitoring
    • Fraud Ring Identification
    • High Risk Market Monitoring

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