I would like to secure a stable and fruitful career while making huge contributions to the company
Proficient in
Customer ServiceTechnical SupportData AnalyticsTraining and CoachingCRM Management (SalesForceServiceNowetc.)
International
Yes
Availability
Part-time or Full-time
Experience
8 years
Previous Roles
3
Work History
Associate Account Manager
Communication Specialist
Customer Success Representative
Key Responsibilities in Most Recent Role
Job Title: Customer Success Representative
8 years
Ensures that customer experience is valued the most.
Meets and exceeds customer’s expectations by providing timely resolution with their logistically aligned concerns and disputes
Act as a primary point of contact for clients.
Build and maintain relationship by understanding the clients’ cloud solution needs and promote how they can effectively take advantage of our products.
Was responsible with the campaign’s overall communications and soft-skills performance.
Analyze data and create action plan/s to address a long-term resolution on communication skills.
Develop action plans derived from existing data to improve soft-skill communication.