About
Ability to work shifts including overtime. I am able to provide technical support on products and provide in house service training. I can capture Sales Data and handle Remote online customer service via calls, emails and chats.
Proficient in
Customer careTrouble shootingQuery handling1st and 2nd line support over phoneonlineas well as emails. Logtrack and resolve software/hardware issuesListening skillsTarget drivenTeam playerSelf-development. Organisational skillsAnalytical thinkercritical listenerAdministration.
Availability
Part-time or Full-time
Work History
Customer service Associate Online Remote
Customer Service Representative
Sales Executive
Key Responsibilities in Most Recent Role
Job Title: Customer Service Associate
13 years- moderate all customer reviews and respond to emails and chats.
- Handling of all customers regarding pricing and price adjustments, promotions and price deals.
- Maintaining high quality communication.
- Use all customer service tools to providing excellent response and accurate fast and timely responses
- Managing all escalated calls regarding pricing.
- Dealing with high end customers regarding heavy and bulky items.