About the Candidate
Hi I’m a person that will reinforce and improve my current skills. Goal oriented, has strong desire to learn and grow professionally. Adept in identification and implementation of process improvement including work flow enhancement and procedural process that improve accuracy and efficiency, with keen focus on details
Area of Expertise
Content Research, Schedule Setter, Email Management, Customer Service
Experience & Availability
International Experience:
Yes
Availability:
40 hours a week
Years Experience:
12
Current and Previous Roles:
Relevant Experience
Job Title: Back Office Specialist
Duration: 12
Key Responsibilities: Works on document validation.
Processing request send via email. Responded promptly to emails for prompt and professional response.
Doing outbound request if necessary.
Processing manual claim escalation submitted by a frontline representative.
Submission of daily report of work completion.
Maintaining spreadsheet.
Complaint Investigation
Assistance regarding insurance concern.
Filling an insurance claim.
Checking and processing refunds for the customer.
Explaining the benefits of insurance.
