Candidate Profile

    Roo1517

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    About

    Seasoned Customer Success professional with 10+ years of experience partnering with SaaS and FinTech customers to drive adoption, strengthen retention, and deliver long-term value. Recognized for building trusted relationships, guiding customers through the lifecycle, and identifying growth opportunities while aligning customer outcomes with business goals. Combines strategic thinking with hands-on execution, bringing a proactive, data-informed approach to customer engagement in fast-paced, remote-first environments. A collaborative partner to Sales, Product, and Support, known for elevating the customer experience while contributing to sustainable revenue growth.

    Proficient in

    Revenue & Growth LeadershipStrategic Account ManagementLifecycle ExcellenceCross-Functional Leadership
    International

    Yes

    Availability

    Part Time or Full Time

    Experience

    12 years

    Previous Roles

    3

    Work History

    Senior Customer Success Manager
    Senior Advisor
    Customer Support Manager

    Key Responsibilities in Most Recent Role

    Job Title: Senior Customer Success Manager

    12 years
    • Architected onboarding frameworks that increased customer engagement by approximately 45%, accelerating adoption.
    • Executed lifecycle strategies that improved retention and auto-renewals by approximately 20%, reinforcing predictable revenue.
    • Designed and operationalized Customer Success playbooks, enabling consistency and scalability.
    • Translated customer intelligence into product insights through partnership with Product and Support leadership.

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